How to Order
Ordering Online
You
must have a trade account to order on the totalimports.ie website.
If you would like to apply for a trade account, application
forms may be downloaded from here.
Completed application forms can be e-mailed or faxed back
and accounts are usually processed same day.
You will receive your username & password by e-mail and
can begin trading straight away.
Any other queries or questions please e-mail sales@totalimports.ie.
Existing Accounts
If you have an existing trading account with us you will
have already received details of your online username and password.
If you have lost or forgotten your password, please click here enter your e-mail address and you will be sent a new password.
Any other queries or problems please e-mail sales@totalimports.ie for a quick
response.
FAQ's Frequently Asked Questions
Why can I
not see any prices on the products displayed?
Total Import Solutions are a trade distributor
- you will need a trade account and to be logged to the website with your username
& password in order to see product prices, order online and take advantage
of exclusive online offers.
Methods
of Payment Online
1. Established Credit Account - Purchase Order
2. Bank Transfer
When are
orders shipped?
Orders received before 5pm are processed for
next working day delivery.
Where are
orders shipped from?
All orders are processed and shipped directly
from our warehouse in Cork.
Do you
ship to different delivery address?
Yes, there is a facility to enter a different
delivery address when placing your order online.
How much
is the carriage charge?
There is a standard flat rate of €7.50 per
shipment when ordering online. Additional charges may apply if multiple
packages are required, Confirmation will be required in this circumstance.
Can I cancel
an order placed online?
An order can be cancelled before 5pm on the day that the order is
placed. Order must be cancelled by sending an e-mail to
sales@totalimports.ie quoting the order reference number.
You will receive an email from sales@totalimports.ie confirming
that the order has been cancelled.
Can I
return online purchases?
Yes, our normal returns policy applies. For
more information on our returns policy, please follow this link.
How do I
know that my order has been processed?
You will receive an order confirmation and
reference by email.
Will I
get an invoice?
Yes, you will receive a full VAT invoice
within 24 hours by email or by post if requested.
Can I
collect an order?
Yes, orders must be collected within 48 hours,
you should bring your email confirmation or reference. Orders not collected
after 48 hours are automatically cancelled and your account credited.